Get app

Terms of use

(last updated on 2 April 2025)

1. Introduction and Contact information

www.cazoo.co.uk, including any apps (Site), is operated by Motors.co.uk Limited (We, Us or Our). We have owned the Cazoo brand since 27 June 2024.

To contact Us, please visit Our Contact Us page.

2. Acceptance of Terms

By agreeing to these Terms of Use (Terms) and, if applicable, successfully completing any necessary account registration, We grant you a non-transferable, non-exclusive, revocable license to access and use the Site, including any updates, features, and services. This license is also subject to any app-specific terms, including those from third-party app stores, which you must comply with when downloading and using Our apps.

By using the Site, whether as a guest or a registered user, you explicitly agree to comply with and be bound by these Terms, including the additional terms referenced within them. You understand and acknowledge that these Terms constitute a legally binding agreement between you and Us, equivalent to a signed written contract.

If you do not agree to these Terms, you must not use the Site.

3. Additional Terms That Apply

These Terms incorporate the following additional terms, which also apply to your use of the Site:

  • User Privacy Notice - Explains how We collect, use and store your personal data.
  • Cookie Policy - Provides information about the cookies on the Site.
  • Acceptable Use Policy (located at the end of these Terms) - Outlines acceptable and unacceptable behaviour when using the Site.

These Terms may be superseded or supplemented by additional terms presented within the Site (e.g. those specific to the app or your user account on the website) or third-party app store rules (see below).

Third-party app store rules

If you download the app via Apple or Google Play, you must comply with their respective terms and policies. Please note that Apple and Google are not responsible for the app, its content or support services. By using the app, you acknowledge Apple and Google as third-party beneficiaries of these Terms.

4. Changes to These Terms

We reserve the right to change these Terms at any time. Every time you wish to use the Site, please check these Terms to ensure you understand the terms that apply at that time. It is your obligation to check regularly if changes have been made. By using the Site after any changes to these Terms are posted online, you accept the updated terms of use. No other amendment to these Terms will be effective unless made in writing, and signed by both you and Us

The date at the top of these Terms indicates when it was last updated.

5. Updates to the Site

We may update and change the Site from time to time.

6. Suspension or Withdrawal of Access

Access to the Site is granted on a temporary basis. We may suspend, withdraw or restrict access to all or part of the Site without notice. We do not guarantee that the Site or its content will always be available or uninterrupted.

You are responsible for using the latest version of Our apps, and We do not guarantee compatibility with any particular device.

7. Transfer of Rights and Obligations

We may transfer Our rights and obligations under these Terms to another party. We will always tell you in writing if this happens and We will ensure that the transfer will not affect your rights under the Agreement.

8. Age and Geographic Restrictions

Our services are not suitable for those under sixteen years of age. By using the Site, you represent that you are at least sixteen years of age. Persons who are at least sixteen years of age but under the age of eighteen years of age may only use the Site with the consent of a legal parent or guardian.

The Site is directed to people residing in the United Kingdom. We do not represent that content available on or through the Site is appropriate for use or available in other locations.

9. Keeping Your Account Secure

Some features of the Site may require you to register for an account, and you may receive a personal login, password, or other credentials. You are responsible for keeping these credentials confidential and not sharing them with others. You must secure your credentials.

If We believe, at Our sole discretion, that you have violated any of these Terms, We may disable your user credentials.

If you suspect that someone else has gained access to your credentials, please change them immediately through your account settings. If you encounter any difficulties, please Contact Us. (If you are a dealer and believe your Dealer Centre account has been compromised, please contact us urgently at support@motors.co.uk.)

By registering for an account, you agree that the information you provide will be truthful, accurate, and complete. You also agree not to register under another person’s name or use a username that We consider offensive.

10. Use of Site Materials

We are the owner or the licensee of all intellectual property rights in the Site, and in the material published on it, including (without limitation) the “look and feel” of the Site. Such content is protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off, and may download extracts, of any page(s) from the Site for your personal use.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on the Site must always be acknowledged (except where the content is user-generated).

You must not use any part of the content on the Site for commercial purposes without obtaining a licence to do so from Us or Our licensors.

If you print off, copy, download, share or repost any part of the Site in breach of these Terms, your right to use the Site will cease immediately and you must, at Our option, return or destroy any copies of the materials you have made (except that you are permitted to print off a copy of these Terms).

11. Linking to the Site

  • You may link to Our home page, provided you do so in a way that is fair and legal and does not damage Our reputation or take advantage of it.

  • You must not establish a link in such a way as to suggest any form of association, approval or endorsement on Our part where none exists.

  • You must not establish a link to the Site in any website that is not owned by you.

  • The Site must not be framed on any other Site, nor may you create a link to any part of the Site other than the home page.

  • We reserve the right to withdraw linking permission without notice.

  • The website to which you are linking must comply in all respects with Our Acceptable Use Policy.

  • If you wish to link to or make any use of content on the Site other than that set out above, please Contact Us.

12. Uploading Content to the Site

Whenever you make use of a feature that allows you to create content directly on the Site, upload or share content to the Site, or to make contact with other users of the Site, you must comply with Our Acceptable Use Policy. You warrant that any such contribution complies with those standards, and you are liable to Us and indemnify Us for any breach of that warranty. This means you will be responsible for any loss or damage We suffer as a result of your breach of warranty.

You accept that the Site and any data transferred utilising the Site, whether related to any services We may provide or not, is not private or confidential and may be accessible by third parties.

We will consider any content you upload to the Site as not protected by any trade mark, patent or copyright, meaning it is in the public domain. While you retain ownership of your content, you grant Us and other users of the Site a limited license to use, store, copy, distribute, and make it available to others. The specific rights you license to Us are outlined in the “Rights You Grant When Uploading Content” section below.

We have the right to disclose your identity to anyone who is claiming that any content posted or uploaded by you to the Site violates their intellectual property rights or their right to privacy.

We have the right to remove any posting you make on the Site if, in Our sole opinion, your post does not comply with Our Acceptable Use Policy.

13. Rights You Grant When Uploading Content

When you upload or post content to the Site, you represent that you have the right to grant Us, and grant Us, the following rights to use that content:

  • A worldwide, non-exclusive, perpetual, irrevocable, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display and perform that user-generated content in connection with the service provided by the Site and across different media including to promote the Site or the service provided by the Site forever.
  • A worldwide, non-exclusive, royalty-free, transferable licence for other users, partners or advertisers to use the content in accordance with the functionality of the Site forever.

In addition, you waive any and all moral rights you have in content you upload or post to the Site to the extent permitted by law. This includes the right to be identified as the author of the content.

14. User-Generated Content

The Site may include information and materials uploaded by other users. This information and these materials have not necessarily been verified or approved by Us. The views expressed by other users on the Site do not represent Our views or values.

15. Content Disclaimer

The content on the Site is provided for information purposes only and does not constitute advice. You should not rely on it to make or refrain from making any decisions or actions.

While We make reasonable efforts to keep the information updated, it may become outdated. The Site may also contain technical inaccuracies and typographical errors. We are not responsible for ensuring that all information is current and accept no liability for any failure to do so.

The Site also contains content submitted by third parties, such as trade dealers. Whilst We strive to identify and correct or remove inaccurate content, We cannot guarantee that all such content will be verified.

We do not make any representations, warranties or guarantees, whether express or implied, that the content on the Site is accurate, complete or current. We exclude all liability arising from inaccurate, incomplete and out of date content and are not responsible for any losses incurred as a result of relying on such content.

16. Third-Party Vehicle Ads and Your Responsibility

The Site features advertisements from third parties selling vehicles. We do not own or sell these vehicles, and any transaction is solely between you and the seller. You are responsible for conducting thorough due diligence, including verifying details such as the price, ownership, quality and authenticity of any vehicle through your own inspections and inquiries. We assume no liability for vehicles advertised by third parties or for any losses you may incur as a result of purchasing such vehicles. However, if you encounter suspicious activity or suspect fraudulent advertisements, please report them to Us immediately for investigation. We do not tolerate illegal or unethical activity on the Site.

17. Price Changes and Vehicle Pricing Information

The “Price History” feature lets you view the historical pricing changes of a vehicle. Price reductions are based on the difference between the original listing price and the current price. While our advertisers strive to offer competitive pricing, second-hand vehicle prices can fluctuate over time. The prices displayed are not intended to represent special offers or promotional discounts; they reflect the best price the advertiser is currently offering. Prices are specific to each vehicle and its advertiser. We rely on the accuracy of the information provided by the advertiser for both current and past prices.

18. Listing Display and Placement

We aim to provide a user-friendly experience, making it easy for you to find the vehicles you are looking for. The placement and appearance of listings in search results and browse categories may vary based on factors like your location, selected search criteria, listing category, content and publication date, and whether the listing is part of a paid promotion.

19. Financial Products Disclaimer

We act solely as an introducer for any financial products advertised on the Site. We do not provide advice or offer opinions on the suitability or merits of any advertised financial products. You are advised to conduct your own research and seek independent financial advice before applying for any of the products advertised.

20. Third-Party Sites

Where the Site contains links to or integrates with third-party websites, resources, or services, such links or integrations do not constitute an endorsement or approval by Us. We do not control these sites, resources or services and are not responsible for their content, policies or security practices. You are solely responsible for any third-party resources or services you access.

21. Virus Protection and Security

We do not guarantee that the Site, or any associated websites or apps, will be secure or free from viruses, malware, or any other harmful software or code.

You are responsible for configuring your information technology, computer programs and platform to access the Site. You should use your own virus protection software.

22. Your Responsibility for Malicious Actions

You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful, or otherwise harmfully interacting with the Site or any part of it. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site or any other equipment or network connected with the Site. You must not interfere with, damage or disrupt any software used in the provision of the Site or any equipment or network or software owned or used by any third party on which the Site relies in any way. You must not attack the Site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We may report any such breach to the relevant law enforcement authorities and We will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site will cease immediately.

23. Limitation of Our Liability

We exclude all implied conditions, warranties, representations or other terms that may apply to the Site or any content on it.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise, even if foreseeable, arising under or in connection with:

  • your use of, or inability to use, the Site; or
  • your use of or reliance on any content displayed on the Site.

In particular, We will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation;
  • loss of data; or
  • any indirect or consequential loss or damage whatsoever.

We do not exclude or limit in any way Our liability under these Terms where it would be unlawful to do so. This includes liability for death or personal injury caused by Our negligence or the negligence of Our employees, agents or subcontractors and fraud or fraudulent misrepresentation.

24. Release of Liability

If you have a dispute with one or more users of the Site, you agree to release Us (including Our officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages, whether actual or consequential, known or unknown, arising from or related to such disputes.

25. How We Use Your Personal Data

By using the Site, you agree that We may collect, use and store information about you, as well as any device and related software and equipment that you use to access the Site. For more information on how we handle your personal data and your related rights, please refer to Our User Privacy Notice.

26. Violation of Terms

We may, at Our sole discretion, determine if there has been a violation of these Terms through your use of the Site. A violation of these Terms may result in one or more of the following actions:

  • Issuance of a warning.
  • Suspension or termination of your access to the Site (including blocking your phone number or IP address).
  • Removal of any content you have uploaded to the Site.
  • Legal action against you, including recovery of costs.
  • Reporting the violation to law enforcement.

These actions are not exhaustive, and We may take any other action at Our sole discretion.

We exclude liability, to the fullest extent permitted by law, for any violations of these Terms by users, whether the content is moderated or not, and for any actions taken in response to such violations.

27. General Terms

You are not entitled to transfer or assign any right or obligation arising under these Terms without Our prior written permission.

If any of these Terms shall be held to be invalid or unenforceable, it shall not affect the enforceability of any of the remaining provisions.

We will not be liable for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by any act or event beyond Our reasonable control. If such an event occurs Our obligations under these Terms will be suspended and the time for performance of Our obligations will be extended for the duration of such event.

These Terms, their subject matter and their formation are governed by English law. We both agree that the courts of England and Wales will have exclusive jurisdiction.

28. Contact Information

To contact Us, whether in relation to the Site, these Terms or otherwise, please visit Our Contact Us page.

Acceptable Use Policy

(last updated on 2 April 2025)

1. Introduction

www.cazoo.co.uk site, including any apps (Site), is operated by Motors.co.uk Limited (We, Us or Our). We have owned the Cazoo brand since 27 June 2024.

This Acceptable Use Policy (AUP) outlines the acceptable and unacceptable behaviour when using the Site. By using the Site, including any updates, features, and services provided through it, you agree to comply with this AUP.

If you do not agree to this AUP, you must not use the Site.

2. Prohibited Uses

You may only use the Site for lawful purposes and agree not to:

  • Violate any local, national or international laws and regulations.
  • Engage in fraudulent activities.
  • Harm or attempt to harm others in any way.
  • Transmit, upload or otherwise distribute any malware or any other harmful software or code intended to disrupt, damage, or gain unauthorised access to any system, network or device.
  • Access, interfere with, damage or disrupt any part of the Site, its software, or any related networks or systems.
  • Decompile, disassemble, modify, reverse engineer or create derivative works from any part of the Site.
  • Copy, reproduce, distribute or sell any part of the Site (including images, data, logos, or trademarks) without Our written consent.
  • Use automated tools (e.g. bots, scrapers or crawlers) to extract data from the Site.
  • Collect or use personal data without consent, except for services offered by Us.
  • Contact sellers for reasons unrelated to a genuine vehicle inquiry.

3. Interactive Features

We may offer interactive features on the Site, such as chat rooms or forums. If these features are provided, We will clarify whether and how they are moderated.

We will decide, at Our sole discretion and on a case-by-case basis, whether moderation is appropriate and the type of moderation to apply. However, We are not obligated to moderate these features. Please note that We cannot moderate live interactions.

4. Content Standards

Any content you contribute to the Site, including through interactive features and as a potential customer, must:

  • Comply with all applicable laws and regulations, including not promoting illegal activities.
  • Be accurate when stating facts and genuinely held when expressing opinions
  • Not promote discrimination, including, race, sex, religion, nationality, disability, sexual orientation or age.
  • Not include sexually explicit or violent content.
  • Not contain obscene, offensive, hateful or defamatory material.
  • Respect other’s privacy.
  • Not be threatening, abusive or cause harassment, embarrassment or alarm.
  • Not infringe intellectual property rights.
  • Not truthful and not deceptive or misleading.
  • Not violate any legal or contractual obligations to others, including confidentiality.
  • Not impersonate others or misrepresent your identity or affiliation (including falsely claiming content comes from Us).