Cazoo Support

On 27th June 2024, MOTORS trading as Motors.co.uk Limited acquired the Cazoo brand name. The website you are on now is operated by MOTORS. This is a temporary website and an exciting car search experience for the new Cazoo will be launched very soon.
Have a question? Refer to the FAQs below.

Consumer FAQs

We’re switching gears and transitioning to a marketplace business model. We’re on a mission to provide a market-leading e-commerce platform tailored for buying and selling cars online.

MOTORS has acquired the Cazoo name and is creating a new Cazoo, a modern marketplace for used cars. For now, there is a new holding site but very soon Cazoo will be an online destination for searching over 150,000 used cars for sale from dealers nationwide.

This is a temporary website and an exciting car search experience for the new Cazoo will be launched very soon.  

In the meantime, we don’t want you to miss out on finding your next used car, so you can see a selection of cars from Motors.co.uk on the Cazoo site and click through to search for lots more. Good luck with your search!

For car buyers wanting to sell their car, please visit our “sell my car” page for guidance. 

The website you are on now is operated by MOTORS. This is a temporary website and an exciting car search experience for the new Cazoo will be launched very soon. In the meantime, we don’t want you to miss out on finding your next used car, so you can see a selection of cars from Motors.co.uk on the temporary Cazoo site and click through to search for lots more. Good luck with your search!

All the car listings on the website now are from car dealers across the UK as featured on the Motors.co.uk site. Cazoo no longer sells cars directly to consumers, the new Cazoo (coming soon!) will operate as a car search marketplace.

We would be happy to help you with that and can get an advertising package set up on our network of sites – which Cazoo will be fully part of – right away. Your ads will also appear on some of the UK’s largest websites including MOTORS, Gumtree and eBay. Please note that for now a small number of dealer listings will be shown on this site as this is a temporary website – there is an exciting new Cazoo car search experience launching very soon featuring over 200,000 listings – so watch this space.

To find out more about advertising your vehicles please contact us.

Questions regarding cars purchased from Cazoo before 27th March 2024

If you have purchased a car direct from Cazoo in the past, you can find some FAQs that we have kept from the old Cazoo website. We hope you find the help that you’re looking for.

To find out if your car still has a manufacturer’s warranty, you’ll need to get in touch with the manufacturer directly – we recommend using a local manufacturer approved dealer. They’ll also be able to help with any repair needs you may have.

To find out if your car still has a manufacturer’s warranty, you’ll need to get in touch with the manufacturer directly – we recommend using a local manufacturer approved dealer. They’ll also be able to help with any repair needs you may have.

Please contact the finance company direct. You will be able to find which finance company from documents provided at the time of purchase and subsequent statements.

Please note that Cazoo acted as a broker and did not sell or operate finance directly. As such, questions around your finance policy must be directed to your finance company. 

You can do so through the RAC. You’ll be able to choose from a list of RAC-approved garages and book a date and time that suits you. Please consult your documents provided at the time of purchase.

Before the repair work is carried out, you’ll need to make sure it’s been authorised by Assurant. To do this, the garage will need to contact Assurant on 0330 100 3278 and receive a repair request authority number. 

Once the repair work is complete, the garage will also need to forward a repair invoice to CazooClaims@assurant.com, quoting your Extended Warranty plan number.

To request a yearly maintenance inspection, you can do so through the RAC. You’ll be able to choose from a list of RAC-approved garages and book a date and time that suits you.  Please consult your documents provided at the time of purchase.

Before the inspection is carried out, you’ll need to make sure it’s been approved by Assurant. To do this, the garage will need to contact Assurant on 0300 100 3278 and receive a repair request authority number. 

Once the inspection is complete, the garage will also need to forward an invoice to CazooClaims@assurant.com, quoting your Extended Warranty plan number.

If you purchased your car directly from Cazoo via the website before 27 March 2024, then please be aware that Cazoo Ltd ceased trading on 27th June 2024. Consequently, any statutory rights are no longer applicable.

We recommend that you make contact with a local garage to understand your best options.  

If you either purchased a car from a third party or sold your car to a third party using the Cazoo website on or after 27 March 2024, you will need to refer to that party’s terms and conditions for any related policies. If you need more help, we suggest getting in touch with the relevant third party.

From 27 June 2024 the Cazoo brand and website is owned, managed and operated by Motors.co.uk Limited.  

The Administrators of CL 1 Realisations Ltd (formerly Cazoo Ltd) have advised us of the following information regarding service plans:

  • Due to the administration of Cazoo, future Services or MOTs can no longer be completed at Cazoo Service Centres, or with approved third-party garages or mobile providers.
    CL 1 Realisations Ltd (formerly Cazoo Ltd) has taken steps to cancel all future payments relating to service plans and you will no longer be charged for this product.
    Cazoo is unable to provide a refund for the service plan.
  • As Cazoo is unable to complete any service or MOTs of cars, you cannot transfer the service plan to a subsequent purchaser of your car, nor are you able to transfer to another vehicle.
  • You may have a claim as a creditor in the administration in respect of any outstanding obligations under the service plan as set out in the terms and conditions (previously received by email when you took out the plan).
  • All known service plan customers should have received formal notification of the Joint Administrators’ appointment and detailed information as to how to register as a creditor of CL 1 Realisations Ltd (formerly Cazoo Ltd).
  • The Joint Administrators expect that there will be funds available to distribute to creditors following the conclusion of the Administration. However, the timing and quantum of any payments are uncertain at this stage.
  • You should check your inbox regularly as well as your spam folder for an email containing this information.
  • If you believe you are entitled to claim as a creditor and have not received any communication regarding this, please contact CazooCreditors@teneo.com. This inbox should only be used for queries relating to claims.
  • Please note WhoCanFixMyCar will not be able to assist you in relation to the Cazoo service plan.

GAP insurance is operated by TWG Services (Assurant), you can contact them on 0330 100 3821.

Cazoo is no longer operates subscription accounts. If you have any questions on this, please fill in our contact form.